Return & Exchange Policy

🔁 Return & Refund Policy – Lusso Panno

At Lusso Panno, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Return

You can request a return if:

  • The item is unused, unwashed, and in original condition with tags

  • The request is made within 2 days of delivery

  • The product is not on final sale, clearance, or marked “non-returnable”

❌ Non-Returnable Items

  • Customized or altered clothing

  • Gift cards or promotional items

🔁 Return Process

  1. Request a Return: Email us at luusopanno@gmail.com with your order number and reason for return

  2. Approval: Once approved, you will receive return shipping instructions

  3. Ship It Back: Use original packaging (if possible) and send the item to our return address

  4. Inspection: We'll inspect the product upon arrival

  5. Refund/Exchange: Processed within 5–7 business days after inspection

💰 Refund Policy

  • Full Refund: Issued to your original payment method for eligible returns

  • Shipping Charges: Non-refundable (unless the return is due to our error)

  • COD Orders: Refunded via store credit or bank transfer

🔄 Exchange Policy

We offer exchanges for:

  • Size issues

  • Defective or damaged items

Simply contact our support team within 3 days of receiving your item.

🛠 Damaged or Incorrect Items

If you receive a defective or wrong product, contact us within 48 hours of delivery with photos, and we’ll make it right at no extra cost.

📩 Questions?

Email us at lussopanno@gmail.com or call us at +91-9602109075. We’re here to assist you.